Shipping & Returns

Shipping Policy

It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout. 

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

All Skin Care is made to order due to the all-natural ingredients.  This time varies between 14 and 30 days depending on demand.  So please try to stay a month a head of your needs.  

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Free shipping thresholds you offer (free shipping for orders over $75). 

Local delivery

We do make local deliveries to our Wholesale clients and Distributors. 

International Shipping

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you have not received your order within 20 days of receiving your shipping confirmation email, please contact us at info@surfergirlhawaii.com with your name and order number, and we will look into it for you.  Why 20 days?  We ship from Hawaii, and it is not uncommon for it to take 3 to 5 days once shipped for a package to arrive on the mainland and then get routed to your nearest post office.  That can take 3 to 5 days.  Then another day for delivery to you. 

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. 

Return & Exchange Policy

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@surfergirlhawaii.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@surfergirlhawaii.com